How to Resolve Any Conflict

Today, I want to share a communication technique that guarantees that resolution to a conflict will happen sooner.

This is the fourth part of a series on how to better communicate, especially when the stakes are high or the conversation is difficult. Communication is vital in our relationships with...

• co-workers
• family
• friends
• anyone!

So, if you're just joining us, be sure to catch part one: Read the Room, part two: Speak Their Language and part three: Stay Focused.

Now, let's get into the fourth technique.

This is a technique I learned in my counseling career, and it goes like this:

If you're having a problem with someone, let them talk first.

Let them tell you every detail about what's going on, and all you do is listen.

No retort. No going back.

Just listening.

When they're done explaining how they feel, you repeat what you heard back to them.

Then, it's their opportunity again to say, nope, what I meant was _____________.

You come back with, okay, what I heard was this.

You continue this part of the conversation until they feel completely heard. This is going to lower the resistance.

The next part of the conversation is your opportunity to voice your perspective. And they can repeat back what they've heard.

When you're done with this process, you both will know you've been heard.

The anxiety, the anger, and the fear will have decreased. You'll be able to find a compromise quicker.

Try this technique.

And let me know how it goes.

I can't wait to hear about the resolution you have and the compromises you make.