Speak Their Language

This week we are continuing our month-long focus on communication.

The second technique I want to share with you is to speak their language.

Communication is incredibly important in our relationships with...

• co-workers
• family
• friends
• anyone!

You can use these techniques to better communicate in any situation, but they're especially helpful when the stakes are high or the conversation is a difficult one.

Once you've paused to read the room (technique #1), it's time to speak their language. 

I have interpreted for professors that use huge words, and the kids have no idea what they're talking about.

The professor is not speaking their language. The message goes right over the kid's heads.

If you work in the HR department, and you're going to talk to someone in IT, you wouldn't use a bunch of HR acronyms. You'd want to avoid jargon and talk on the same level.

With kids, you might ask yourself – what do they know about the world so far? Then, you can speak their language. 

This is also related to culture. Where are they coming from? Some cultures are very direct. Some are very polite. Some use stories to get points across. Consider the culture and background of the person you're speaking with, so that you can speak their language.

What words can you use so they can more clearly understand what you're saying?

It's not about showing off what you know, it's about considering what they know and connecting with them on the same level. 

Next week, we're going to talk about a third technique that will let you zero in on their perspective.

Have an amazing day!